What would happen to your business if your technology failed you today?
It might surprise you to learn that businesses lose an average of $5,600 to $9,000 per minute of downtime. Picture this: You’re working hard on an important project, and suddenly, your computer crashes. Or maybe you’re worried about your business being hacked, but you don’t know how to protect it. These things can cause stress, take up time, and distract you from what really matters—growing your business.
That’s where Managed IT Services come in. It’s like having a team of tech experts on standby to handle your technology needs so you don’t have to. Instead of scrambling when something goes wrong, managed IT services ensure everything runs smoothly, proactively.
In this blog, we’ll break down what managed IT services are, how they work, and how they can benefit your Perth business—without the geeky tech jargon.
Quick Cost Summary
Before diving deeper into the specifics, here’s a quick snapshot of the typical costs associated with managed IT services for Perth businesses. Depending on your needs, here’s a general breakdown of what you might expect:
| Service Tier | Per User/Month | Per Device/Month |
|---|---|---|
| Basic Services | $80 – $150 | $50 – $100 |
| Mid-Range Services | $150 – $250 | $80 – $500 |
| High-End Services | $250 – $400+ | $150+ |
This is just a starting point. Now let’s take a closer look at what’s included and how these costs can vary depending on your business needs.
What Are Managed IT Services?
Managed IT services are a subscription-based model in which a third-party provider manages your company’s IT infrastructure, systems, and cybersecurity.
Managed IT services involve outsourcing your company’s IT operations to a third-party provider (called a Managed Service Provider, or MSP). Unlike the old-school “break-fix” approach—where you only call for help when something goes wrong—managed services are proactive, meaning issues are identified and resolved before they cause significant disruption.
This model is especially valuable for SMBs in Perth that don’t have a dedicated internal IT team or need specialist support in areas like cloud, cybersecurity, or compliance.
Key Services Typically Included:
- 24/7 monitoring and helpdesk support
- Network management and infrastructure maintenance
- Cybersecurity services (firewalls, endpoint protection, threat detection)
- Cloud computing solutions and data backups
- IT consulting and strategic planning
- Compliance and risk management support
How Much Does Managed IT Service in Perth?
Now to the question you’re here for: What’s the cost of managed IT services in Perth?
The cost of managed IT services can vary based on the level of support your business needs. Here’s a breakdown of different service options and their pricing:
Basic IT Services
Designed for small businesses or startups with minimal IT needs, basic services cover essential support such as helpdesk assistance, standard antivirus protection, and essential system monitoring. This tier is ideal if your organisation needs reactive support to fix issues as they arise but doesn’t require proactive management or advanced services.
Cost:
- Per User: $80 – $150/month
- Per Device: $50 – $100/month
Mid-Range IT Services
Mid-range services cater to growing businesses that need more than just essential support. This level typically includes round-the-clock it support, proactive system maintenance, backup management, and some level of cybersecurity. You may also have access to more strategic IT planning, cloud management, and a more robust IT infrastructure to ensure things run smoothly and securely.
Cost:
- Per User: $150 – $250/month
- Per Device:
- Desktops/Laptops: $80 – $120
- Servers: $250 – $500
- Network Devices (e.g., firewalls): $100 – $200
High-End IT Services
High-end IT services offer comprehensive support and are aimed at larger enterprises or those in regulated industries. This option includes everything in the mid-range package plus advanced cybersecurity measures, compliance support (e.g., ISO 27001, HIPAA), managed cloud infrastructure, and disaster recovery planning. You also get access to a virtual CIO (vCIO) who provides strategic IT guidance tailored to your business.
Cost:
- Per User: $250 – $400+/month
- Per Device: $150+, with additional costs for custom infrastructure or specialised support
Stop wasting time with tech headaches! Get in touch with our team for expert-managed IT support that keeps your business running smoothly.
Custom/Enterprise Solutions
Some providers offer completely customised solutions for enterprise-level clients. These plans are tailored to large teams, complex networks, multiple office locations, and compliance-heavy industries.
Cost:
- Flat monthly fee or project-based pricing starting from $10,000/month and scaling depending on scope and service level.
Common Pricing Models for Managed IT Services
Managed IT services offer several pricing models to fit different needs:
Per-User Pricing
This model charges a fixed fee for each employee using IT services. As more business operations become tech-based, your MSP will consider most of your employees users. It is ideal for companies that wish for predictable costs as their team size fluctuates. The price ranges from $75 to $ 300 per user per month.
Per-Device Pricing
Pricing is based on each managed device (desktops, laptops, mobile, servers). Costs range from $10 to $30 per device/month. This model is perfect for businesses with many shared devices or those that need to track specific assets.
Flat-Rate Monthly Fees
A fixed cost covers an agreed-upon scope—often a blend of support, monitoring, backups, and cybersecurity. This model typically costs between $75 and $300 per user/month. It’s an excellent choice for businesses that want budgeting clarity and an all-inclusive package.
A La Carte Pricing
Some providers offer modular pricing, where you select only the services you need. It gives businesses the flexibility to choose only the services they need, with costs ranging from $30 to $100 per user or device/month. This is ideal for companies that already have an in-house IT team and need extra support for specific areas like cybersecurity or backups.
Tiered Pricing Plans
Fixed packages offer different levels of support and services—basic, Mid-Range, and High-End—with prices reflecting the level of support required. For example, Basic IT Services might cost $80 – $150 per user/month, while High-End IT Services can reach $250 – $400+/user/month, depending on the complexity of the services offered.
Factors That Influence Managed IT Service Costs in Perth
1. Business Size and User Count
This is one of the most significant cost drivers. The more users or devices your MSP has to support, the more work involved. A small business with 10 employees will naturally pay less than a company with 50+ users across multiple locations. Whether you’re charged per user or device, headcount is a key multiplier in your monthly fee.
2. Type of Support Needed
Not all businesses require the same level of IT support. If you need a helpdesk during business hours for common issues like password resets or printer problems, your costs will stay on the lower end. But if you need full-service plans that include 24/7 monitoring, cloud management, and strategic consulting, you’re moving into expensive territory.
Don’t let IT issues slow you down. Reach out for tailored IT solutions that fit your business needs and budget—free consultation available now.
3. Industry and Compliance
If your business operates in a regulated industry like healthcare, finance, or law, your IT provider must meet specific compliance standards like ISO 27001 or the Australian Privacy Act. This typically involves stricter data handling, regular audits, and added security measures, all of which require more time, expertise, and cost to manage correctly.
4. Onsite vs. Remote Support
Remote support is more affordable. However, if your business requires on-site visits, expect to pay extra. Some MSPs charge a flat onsite fee, while others include a limited number of visits in your monthly plan. Hybrid arrangements (remote + onsite) are common for businesses with physical infrastructure or multiple office locations across Perth.
5. Security Requirements
If your business handles sensitive data or has experienced past breaches, you may need advanced protection beyond basic antivirus, like endpoint detection, SIEM, and staff training. These require specialist skills and continuous monitoring, which come with a higher price tag. However, the cost of a breach is often much higher than investing in prevention.
What’s Typically Included in Managed IT Services?
- Proactive Monitoring: Your systems are constantly monitored for potential failures, vulnerabilities, and downtime, so issues are caught before they impact you.
- 24/7 Helpdesk Support: Your team can call, email, or submit tickets whenever they encounter a tech issue—there is no need to wait for someone to clock in.
- Data Backup & Disaster Recovery: Regular backups (on-site, cloud, or hybrid) with fast recovery options in case of data loss, ransomware, or a natural disaster.
- Antivirus & Endpoint Protection: Some MSPs include this in their base package; others offer it as an add-on.
- Strategic IT Consulting: Top-tier providers don’t just fix things — they help you plan, budget more ingeniously, and align IT with your business goals.
- Patch Management: Keeping all software and systems up to date to prevent security gaps.
Ready to stop worrying about IT problems? Contact us for a no-cost consultation and discover the benefits of proactive IT support for your business.
Managed IT Services vs. Break-Fix IT: What’s Cheaper?
Here’s the thing: Break-fix (calling in an IT expert when something goes wrong) may seem cost-effective upfront. But it can lead to:
- Unexpected, high hourly bills
- Extended downtime while you wait for someone to respond
- No long-term IT planning or cybersecurity strategy
With managed services, you get a tangible return on investment with predictable monthly costs, faster response times, and proactive support. For most businesses in Perth, especially those scaling or with 10+ employees, managed services save money (and headaches) long-term.
Is Managed IT Services Worth the Investment?
The answer is yes — and here’s why:
- Downtime is expensive. Even one hour of downtime can cost thousands in lost productivity and sales.
- Cyber threats are real. Without expert protection, a single phishing attack or ransomware hit can wipe out your business.
- Your team needs to focus on work, not fighting printer issues or dealing with sluggish networks.
When you partner with a reliable Managed IT Service Provider, your IT just works — and you get your time back.
Conclusion
Managed IT services aren’t just about fixing tech problems—they’re about preventing them. For Perth businesses, they offer a smart way to stay ahead of cyber threats, minimise downtime, and keep operations running smoothly without blowing the budget.
Whether you’re a growing startup or a well-established company, investing in the proper IT support can mean fewer disruptions and more time to focus on what you do best. And in a competitive business environment like Perth, that peace of mind is priceless.
If you’re based in Perth and want straight answers, transparent pricing, and IT support that works, our IT support provider in Perth is here to help. Call us today to book a free consultation, and let’s make your tech a growth tool, not a headache.